Refund and Return Policy

summary

Our return and refund policy is valid for 30 days. If 30 days have passed since your purchase, we will not be able to offer a full refund or exchange the product.

To be eligible for a return, the product must be unused, in the same condition you received it, and in its original packaging.

Several types of goods are exempt from returns. Perishable items, such as food, flowers, newspapers, and magazines, are not permitted. We also do not accept personal or healthcare products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Certain health and personal care items

To complete a return, we require a receipt or proof of purchase.

Please do not return your purchases to the manufacturer.

There are certain situations in which only partial refunds are accepted:

A book with visible signs of wear

A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our fault.

Any item returned more than 30 days after delivery.

Refunds

After your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or lost refunds

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Contact your bank. It often takes some time before your refund is posted.

If you’ve followed all these steps and still haven’t received your refund, please contact us at [email protected]

Items for sale

Only regular-priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only replace defective or damaged products. If you would like to exchange it for the same product, email us at [email protected] and send the product to: Dubai.

gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver shipped the order to themselves for later delivery, we’ll send a refund to the gift giver, and they’ll acknowledge your return.

Return shipments

To return your product, you must send it to: Dubai.

You will bear the return shipping costs. Shipping costs are non-refundable. In the event of a refund, the return shipping cost will be deducted from your refund amount.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you wish to return expensive items, you can use a trackable shipping service or purchase shipping insurance. We do not guarantee that you will receive your returned item.